Cancellation Policy
You may cancel your preorder for a full refund while preorders are open.
After preorders close on April 26th and up until the point when you receive a shipping confirmation email you may cancel your preorder but a Cancellation Fee applies. The cancellation Fee is 15% of the value of your preorder before taxes.
After your items have shipped cancellation is not available anymore.
Return Policy
As a limited run project, we, unfortunately, do not accept returns.
Undeliverable and Auto-Returned Orders Policy
Orders can be undeliverable and returned for various reasons and treatment of returned items will depend on the reason why the order was returned.
ISSUE WITH AN ADDRESS
If the order was undelivered because we created the wrong address label we will cover the costs of sending replacement items.
If the order was undelivered because the buyer provided us with an incorrect, insufficient, or outdated address the buyer is responsible for covering the costs of re-sending.
UNCLAIMED PARCELS
If you fail to claim your parcel and it gets returned to us we'll get in touch to arrange a second attempt.
The buyer is responsible for covering the re-shipping costs of unclaimed items.
Any unclaimed returned items are considered forfeited and are not eligible for refunds.
Undelivered Items
For UK orders items are considered undelivered if they don't reach the buyer within three weeks of the date on the shipping confirmation email.
International orders are considered undelivered after 6 weeks (or 10 weeks in the case of the Economy shipping) of the date on the shipping confirmation email.
After the cooldown period has passed please contact us with your order number. We cover one re-send after we confirmed that the address you provided was correct.
If further attempts are needed buyer is responsible for covering every next shipping attempt and 50% of their order surcharge applies to cover the cost of items and handling.
Damaged Items
If you are unhappy with the conditions your items arrived in we will send one replacement shipping which we'll cover.
If you receive damaged or otherwise faulty items please contact us and ensure you include a photograph of the damaged/faulty item(s) and your preorder number.
International Mail Disruption
Mail can be delayed or disrupted due to various factors, from extreme weather conditions to new COVID-19 outbreaks. You can see the current status of your country here. In the event that your country closes to receiving international mail down the road, we'll get in touch with you and discuss your options. Should your order need to be refunded because of the country closure, we will refund you your preorder in full (no cancellation fee will apply).
To arrange cancellation or report missing or damaged items use the CONTACT form on this website or email us directly to [email protected]. Make sure you include your preorder number (will be listed in your order confirmation email). Please include photographic evidence of damage/imperfections.
